Family PACT


              Client Eligibility & Enrollment

 

2018 Federal Poverty Level Income Guidelines (PDF) | Effective April 1, 2018
 

What is Family PACT?

Family PACT is a limited benefits health program that provides family planning services and limited family planning-related services.  Benefits include all FDA approved contraceptive methods and supplies, family planning counseling and education, sexually transmitted infection (STIs) testing & treatment, HIV screening, cervical cancer screening, male and female permanent contraception, and limited infertility services.  The program also provides access to onsite and prescriptions that can be filled at a pharmacy that accepts Medi-Cal for drugs/supplies covered under Family PACT.

Discrimination is against the law. The Family PACT Program complies with applicable Federal civil rights laws and does not discriminate on the basis of race, national origin, age, disability, or sex. Family PACT providers do not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

Family PACT providers provide language assistance services and interpreter and translation services to people with disabilities to help them communicate better or whose primary language is not English. If you believe that a Family PACT provider has failed to provide these services, has failed to provide covered Family PACT services, or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with the Family PACT provider’s grievance coordinator, if applicable. You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:

By phone: Call (916) 440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service).

In writing: Fill out a complaint form or send a letter to:

Michele Villados
Deputy Director, Office of Civil Rights
Department of Health Care Services
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413

Complaint forms are available on the DHCS website (www.dhcs.ca.gov).

Electronically: Send an email to CivilRights@dhcs.ca.gov

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

By phone: Call 1-800-368-1019. If you cannot speak or hear well, please call TTY/TDD 1-800-537-7697.

In writing: Fill out a complaint form or send a letter to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201-0004

Complaint forms are available on the HHS website (www.hhs.gov).

Electronically: Visit the Office for Civil Rights Complaint Portal on the HHS website.

 

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